📦 Return & Exchange Policy – simmpli ethnicc (India)
At simmpli ethnicc, we take great care to ensure your saree reaches you in perfect condition. However, if you’re not satisfied with your purchase, we’re here to help.
✅ Eligibility for Returns/Exchange
You can request a return or exchange if:
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You received a wrong product.
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You received a damaged or defective product.
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There is a size or product mismatch.
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The product is unused, unwashed, and in original condition with all tags and packaging.
🕐 Request must be raised within 5 days of receiving the order.
🔁 What Can Be Exchanged
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Only unworn and unwashed products are eligible.
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Exchanges are allowed for the same product or any other of equal or higher value (price difference to be paid).
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One-time exchange only per order.
❌ What Cannot Be Returned or Exchanged
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Sarees bought on sale/discount or during promotional campaigns.
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Customized or fall-pico finished sarees.
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Slight irregularities in weaving, print, or color, as these are signs of handmade craftsmanship—not defects.
🔧 Return/Exchange Process
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Email us at [contact@simmpliethnicc.com] with:
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Order ID
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Reason for return/exchange
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Images of the product (if damaged/wrong item)
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Our team will verify and approve your request within 48 hours.
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Once approved, ship the item back to our warehouse. (Return shipping to be borne by the customer.)
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On receiving and verifying the product, we will:
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Ship your exchange
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Or issue a credit voucher valid for 6 months
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💸 Refunds
We currently do not offer cash refunds. Eligible returns are issued as:
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Store credit / gift voucher
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Or exchanged for another item
📝 Note
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Please ensure secure packaging while returning.
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We reserve the right to reject returns/exchanges if the product fails quality checks.
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Color differences may occur due to lighting or screen resolution and are not considered valid for return.
📞 Need Help?
Reach us at:
📧 contact@simmpliethnicc.com
📞 what's app at+91-7303598051 (optional)