Return & Exchange Policy | simmpli ethnicc ( India )

At simmpli ethnicc, we take great care to ensure your saree reaches you in perfect condition. However, if you're not satisfied with your purchase, we're here to help.

✅ When Can You Return or Exchange?

  • You received a wrong product.

  • You received a damaged or defective product.

  • There is a size or product mismatch.

  • The product is unused, unwashed, and in original condition with all tags and packaging.

🕐 Request must be raised within 7 days of receiving the order.

🔁 What Can Be Exchanged

  • Only unworn and unwashed products are eligible.

  • Exchanges are allowed for the same product or any other of equal or higher value (price difference to be paid).

  • One-time exchange only per order.

❌ What Cannot Be Returned or Exchanged

  • Sarees bought during time-bound promotional events (festive sales, clearance sales) or using discount codes or promotional offers. Everyday catalog pricing is not considered a sale event for the purposes of this policy.

  • Customized or fall-pico finished sarees.

  • Slight irregularities in weaving, print, or color, as these are signs of handmade craftsmanship — not defects.

🔧 Return/Exchange Process

  1. Email us at contact@simmpliethnicc.com with your Order ID, reason for return/exchange, and images of the product (if damaged/wrong item).

  2. Our team will verify and approve your request within 48 hours.

  3. Once approved, ship the item back to our warehouse. For wrong or damaged items, we will arrange reverse pickup at no cost to you. For all other eligible returns, return shipping is to be borne by the customer.

  4. On receiving and verifying the product, we will ship your exchange or issue a store credit voucher valid for 6 months.

💸 Refunds

We currently do not offer cash refunds on post-delivery returns. Eligible returns are issued as store credit / gift voucher or exchanged for another item. Cash refunds to the original payment method are available only for pre-shipment cancellations within 12 hours — see our Cancellation Policy.

📝 Note

  • Please ensure secure packaging while returning.

  • We reserve the right to reject returns/exchanges if the product fails quality checks.

  • Color differences may occur due to lighting or screen resolution and are not considered valid for return.

📞 Need Help?

Reach us at:
📧 contact@simmpliethnicc.com
📱 WhatsApp: +91-7303598051

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